Refund & Return Policy

Our freshness guarantee

We guarantee that your products will arrive fresh. If a product is not fresh when it arrives, contact us for a refund.

Damaged tins and broken seals

If a tin arrives damaged and the damage has broken its seal, we refund the affected tin. Do not use a product with a broken seal. Please send us your order number and photos of the damaged tin and seal.

These freshness and broken-seal guarantees also apply to sale items. An outer-box dent or cosmetic tin dent alone is not the same as a broken seal; contact us if you have concerns about the condition of your delivery.

How to contact us

Contact Baby Loves Organics with your order number and the details of the issue. Please contact us before sending any product back.

Other return requests

Contact us for return approval and the correct return address. For approved returns outside the guarantees above, return shipping is at the customer's expense.

Refund processing

If an agreed refund has not appeared, first check with your bank or payment provider, as processing can take time. Contact us if you still need help.